Terms of service

 

MANDATE STORE - TERMS OF SERVICE

Effective Date: July 23, 2025
Last Updated: July 23, 2025

1. ACCEPTANCE OF TERMS

Agreement to Terms

By accessing or using the Mandate Store website (https://mandate.store) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

Parties to Agreement

  • Company: Mandate Store, located in Johannesburg, South Africa

  • User: Any individual or entity accessing or using our services

  • Services: Website, products, customer support, and related services

Modifications

  • We reserve the right to modify these terms at any time

  • Changes will be posted on our website with an updated effective date

  • Continued use after changes constitutes acceptance of new terms

  • Material changes will be communicated via email to registered users

2. ELIGIBILITY & ACCOUNT REQUIREMENTS

Age Requirements

  • Minimum Age: You must be at least 18 years old to use our services

  • Parental Consent: Users under 18 require parental consent and supervision

  • Legal Capacity: You must have legal capacity to enter into binding contracts

  • Verification: We may request age verification at any time

Account Registration

  • Accuracy: All account information must be accurate and current

  • Responsibility: You are responsible for maintaining account security

  • Password Protection: Keep your password confidential and secure

  • Unauthorized Use: Notify us immediately of any unauthorized account access

Account Types

  • Guest Checkout: Available for single purchases without registration

  • Registered Accounts: Provide access to order history and exclusive benefits

  • Business Accounts: Available for bulk purchases and resellers

  • Account Benefits: Exclusive sales, faster checkout, and personalized recommendations

3. PRODUCTS & SERVICES

Product Information

  • Accuracy: We strive for accurate product descriptions and images

  • Variations: Actual products may vary slightly from website images

  • Availability: Product availability subject to change without notice

  • Pricing: All prices displayed in applicable currency and include applicable taxes

Product Categories

  • Underwear: Premium men's underwear in cotton + spandex blend

  • Jockstraps: Athletic and fashion jockstraps in cotton + spandex

  • Swimwear: Men's swimwear in nylon + spandex blend

  • Accessories: Related products and accessories as available

Size Information

  • Available Sizes: Small, Medium, Large, Extra Large

  • Size Guides: Detailed size charts provided for each product category

  • Fit Responsibility: Customers responsible for selecting appropriate sizes

  • Size Exchanges: Follow return policy for size-related issues

4. ORDERING & PAYMENT

Order Process

  • Cart System: Add items to cart and proceed through checkout

  • Order Confirmation: Confirmation email sent upon successful order placement

  • Processing Time: Orders processed within 24 hours of confirmation

  • Modification Deadline: Order changes must be requested within 2 hours

Payment Terms

  • Accepted Methods: Credit cards, PayPal, and other approved payment methods

  • Currency: Prices displayed and charged in applicable local currency

  • Payment Authorization: Payment authorization required before order processing

  • Failed Payments: Orders with failed payments will be automatically cancelled

Order Modifications

  • Cancellation Window: Orders may be cancelled within 2 hours of placement

  • Address Changes: Shipping address changes must be requested before shipment

  • Product Changes: Product modifications not available once order is processed

  • Refund Processing: Cancelled orders refunded within 5-7 business days

5. PRICING & PROMOTIONS

Pricing Policy

  • Current Pricing: All prices subject to change without notice

  • Price Errors: Pricing errors will be corrected when discovered

  • Error Resolution: Orders with pricing errors may be cancelled or repriced

  • Price Matching: We do not offer price matching with other retailers

Price Error Protocol

  • Screenshot Proof: Price errors honored only with screenshot proof including date/time

  • Verification Required: Screenshots must show clear timestamp and pricing

  • Without Proof: Current pricing applies to orders without valid screenshot proof

  • Dispute Resolution: Price disputes resolved at Mandate Store's discretion

Promotional Terms

  • Limited Time: Promotions valid for specified time periods only

  • Terms Application: Promotional terms apply as stated in offer

  • Combination Limits: Promotions may not be combined unless explicitly stated

  • Modification Rights: We reserve the right to modify or cancel promotions

6. SHIPPING & DELIVERY

Shipping Policy

  • Global Shipping: Worldwide shipping via FedEx and DHL

  • Processing Time: 24-hour processing before shipment

  • Tracking Information: Tracking numbers provided via email and website

  • Delivery Responsibility: Customer responsible for accurate shipping information

Shipping Costs & Duties

  • Shipping Fees: Calculated at checkout based on destination and method

  • International Duties: Customer responsible for all customs duties and taxes

  • Expedited Options: Rush shipping available for additional fees

  • Delivery Issues: Contact support for delivery problems or delays

Risk of Loss

  • Transfer of Risk: Risk of loss transfers to customer upon delivery

  • Delivery Confirmation: Tracking confirmation constitutes proof of delivery

  • Undelivered Packages: Customer responsible for packages delivered to provided address

  • Incorrect Addresses: Customer responsible for costs associated with incorrect addresses

7. RETURNS & REFUNDS

Return Policy Summary

  • Return Window: 30 days from delivery date

  • Condition Requirements: Items must be unworn, unwashed, with original packaging

  • Return Shipping: Customer responsible for return shipping costs

  • Processing Time: 10 business days for return processing

Refund Processing

  • Original Payment Method: Refunds issued to original payment method only

  • Processing Timeline: 5-7 business days after return approval

  • Bank Processing: Additional 3-5 business days for bank processing

  • Refund Components: Product cost refunded; original shipping not refunded

Return Restrictions

  • Consecutive Returns: Customers cannot return consecutive orders

  • Abuse Prevention: Excessive returns may result in account restrictions

  • Final Sale Items: Items marked as final sale are non-returnable

  • Defective Items: Manufacturing defects covered under separate warranty policy

8. PRODUCT WARRANTY

Warranty Coverage

  • Duration: 10 days from delivery date

  • Coverage Scope: Manufacturing defects only

  • Exclusions: Normal wear, improper care, fit issues not covered

  • Claim Process: Report defects same day package is opened

Warranty Claims

  • Documentation Required: Clear photos of defective items

  • Contact Method: Email support@mandate.store with order details

  • Resolution Options: Replacement or full refund for valid warranty claims

  • Processing Time: Warranty claims processed within 5-7 business days

9. USER CONDUCT & RESPONSIBILITIES

Acceptable Use

  • Lawful Use: Use services only for lawful purposes

  • Accurate Information: Provide accurate and truthful information

  • Account Security: Maintain confidentiality of account credentials

  • Compliance: Comply with all applicable laws and regulations

Prohibited Activities

  • Fraudulent Activity: Any fraudulent, deceptive, or misleading conduct

  • Unauthorized Access: Attempting to access other users' accounts or data

  • System Interference: Activities that interfere with website functionality

  • Content Violation: Posting inappropriate, offensive, or harmful content

Fraud Prevention

  • Our Efforts: Mandate Store implements fraud prevention measures

  • Customer Responsibility: Customers responsible for fraudulent activity on their accounts

  • Suspicious Activity: Accounts may be suspended pending fraud investigation

  • Cooperation Required: Customers must cooperate with fraud investigations

10. REVIEWS & FEEDBACK

Review Guidelines

  • Honest Reviews: Reviews must be based on actual product experience

  • Appropriate Content: Reviews must not contain offensive or inappropriate content

  • No Compensation: Reviews must not be influenced by compensation or incentives

  • Relevance: Reviews must be relevant to the specific product

Review Management

  • On-Site Reviews: Customer reviews allowed on our website

  • Editorial Rights: Mandate may edit reviews for clarity and appropriateness

  • Third-Party Reviews: Customers may review products on external platforms

  • Review Removal: We reserve the right to remove inappropriate reviews

Feedback Use

  • Product Improvement: Customer feedback used to improve products and services

  • Service Enhancement: Reviews help us enhance customer experience

  • Quality Assurance: Feedback incorporated into quality control processes

  • Public Display: Reviews may be displayed publicly on our website

11. INTELLECTUAL PROPERTY

Our Rights

  • Trademarks: "Mandate Store," logos, and slogans are our trademarks

  • Copyrights: Website content, images, and text protected by copyright

  • Product Designs: Product designs and patterns are proprietary

  • Website Code: All website code and functionality are proprietary

User Rights

  • Limited License: Limited, non-exclusive license to use our website

  • Personal Use: License limited to personal, non-commercial use

  • No Transfer: License cannot be transferred or sublicensed

  • Termination: License terminates upon violation of these terms

Infringement Claims

  • DMCA Compliance: We comply with Digital Millennium Copyright Act

  • Reporting Process: Report intellectual property violations to legal@mandate.store

  • Investigation: All infringement claims will be investigated promptly

  • Response Time: Response to valid claims within 72 hours

12. PRIVACY & DATA PROTECTION

Privacy Policy

  • Separate Document: Privacy practices governed by separate Privacy Policy

  • Data Collection: We collect information necessary for service provision

  • Data Security: Industry-standard security measures protect customer data

  • Third-Party Sharing: Limited sharing with service providers only

Data Usage

  • Order Processing: Data used for order fulfillment and customer service

  • Marketing Communications: Optional marketing communications with consent

  • Service Improvement: Aggregated data used to improve services

  • Legal Compliance: Data retained as required by applicable laws

13. ACCOUNT MANAGEMENT

Account Maintenance

  • Information Updates: Keep account information current and accurate

  • Security Measures: Use strong passwords and secure account access

  • Activity Monitoring: Monitor account for unauthorized activity

  • Support Contact: Contact support for account-related issues

Account Suspension/Termination

  • Violation Consequences: Accounts may be suspended for terms violations

  • Investigation Period: Temporary suspension during fraud or abuse investigations

  • Permanent Termination: Severe violations may result in permanent account closure

  • Appeal Process: Suspended users may appeal decisions via support

Data Upon Termination

  • Account Data: Account data retained according to Privacy Policy

  • Order History: Order information retained for legal and tax purposes

  • Marketing Data: Marketing preferences deleted upon account closure

  • Legal Requirements: Some data retained as required by law

14. LIMITATION OF LIABILITY

Liability Limitations

  • Maximum Liability: Our total liability limited to amount paid for products

  • Consequential Damages: Not liable for indirect, consequential, or punitive damages

  • Business Losses: Not liable for lost profits, revenue, or business opportunities

  • Third-Party Claims: Not liable for third-party claims or damages

Product Liability

  • Use at Own Risk: Products used at customer's own risk

  • No Harm Liability: Not liable for harm, injury, or damages from product use

  • Manufacturing Defects: Liability limited to repair, replacement, or refund

  • Proper Use: Liability assumes proper use according to care instructions

Service Limitations

  • Website Availability: No guarantee of uninterrupted website availability

  • Technical Issues: Not liable for technical problems or system failures

  • Data Loss: Not liable for loss of customer data or information

  • External Links: Not responsible for third-party websites or services

15. INDEMNIFICATION

Customer Indemnification

  • Hold Harmless: Customer agrees to hold Mandate Store harmless

  • Defense Obligation: Customer will defend against claims arising from their use

  • Cost Coverage: Customer covers all costs, damages, and attorney fees

  • Cooperation: Customer will cooperate in defense of any claims

Indemnification Scope

  • Terms Violations: Claims arising from violation of these terms

  • Unlawful Use: Claims from illegal or unauthorized use of services

  • Third-Party Rights: Claims for violation of third-party rights

  • Fraudulent Activity: Claims arising from customer's fraudulent conduct

16. DISPUTE RESOLUTION

Governing Law

  • Jurisdiction: These terms governed by laws of South Africa

  • Court Jurisdiction: South African courts have exclusive jurisdiction

  • Conflict of Laws: South African law applies regardless of conflict of laws principles

  • International Users: International users subject to South African law

Dispute Process

  • Informal Resolution: Attempt informal resolution before legal action

  • Mediation: Disputes may be resolved through mediation

  • Arbitration: Binding arbitration may be required for certain disputes

  • Class Action Waiver: Class action lawsuits are waived

Contact for Disputes

  • Email: legal@mandate.store

  • Response Time: 5-7 business days for legal matters

  • Documentation: Provide all relevant documentation with dispute claims

  • Resolution Timeline: Good faith effort to resolve within 30 days

17. FORCE MAJEURE

Uncontrollable Events

  • Natural Disasters: Acts of God, earthquakes, floods, storms

  • Government Actions: Government regulations, sanctions, or restrictions

  • Infrastructure Failures: Internet, shipping, or payment system failures

  • Global Events: Pandemics, wars, or other global disruptions

Impact on Services

  • Service Suspension: Services may be suspended during force majeure events

  • Delivery Delays: Shipping and delivery may be delayed or suspended

  • No Liability: No liability for delays or failures due to force majeure

  • Reasonable Efforts: We will make reasonable efforts to minimize impact

18. SEVERABILITY

Invalid Provisions

  • Partial Invalidity: Invalid provisions do not affect validity of remaining terms

  • Enforceability: Remaining terms remain fully enforceable

  • Modification: Invalid provisions may be modified to achieve intended effect

  • Court Interpretation: Courts may interpret provisions to preserve validity

19. ENTIRE AGREEMENT

Complete Terms

  • Full Agreement: These terms constitute the complete agreement between parties

  • Superseding Terms: These terms supersede all previous agreements

  • Modifications: Changes must be in writing and agreed upon by both parties

  • Integration: All terms integrated into this single document

20. CONTACT INFORMATION

General Contact

  • Email: support@mandate.store

  • Response Time: 24-48 hours for general inquiries

  • Business Hours: Monday-Friday, 9 AM - 5 PM (SAST)

Legal Contact

  • Email: legal@mandate.store

  • Response Time: 5-7 business days for legal matters

  • Mailing Address: Johannesburg, South Africa

Emergency Contact

By using Mandate Store's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.